Hookupers Privacy Policy: Safeguarding Your Personal Data and Privacy

Introduction & General Provisions

Welcome to hookupers ("we," "our," or "us"). This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information when you use our website, mobile application, and services (collectively, the "Service"). By accessing or using hookupers, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our Service.

This policy applies to all users, visitors, and individuals who interact with hookupers. We are committed to transparency and providing you with control over your personal data in accordance with applicable data protection laws, including the GDPR for users in the European Economic Area.

What Data We Collect

We collect information that you provide directly, automatically through your use of the Service, and from third-party sources (where permitted). This data enables us to provide, personalize, and improve your experience.

Information You Provide

• Account Data: Name, email address, date of birth, gender, sexual orientation, and profile preferences you set during registration.
• Profile Content: Photos, biography text, interests, and any other details you choose to share on your public or private profile.
• Communication Data: Messages, chat logs, and other communications sent through the Service.
• Payment Information: Billing details, transaction history, and subscription status (processed securely by our third-party payment processors).
• Support Inquiries: Information you provide when contacting our customer support team.

Automatically Collected Information

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent, clickstream data, and interaction patterns.
• Location Data: Approximate geographic location derived from your IP address or, with your explicit consent, precise GPS coordinates.
• Cookies & Similar Technologies: Data collected via cookies, web beacons, and tracking pixels as described in our Cookies section.

How We Use Your Data

We use your information for specific, legitimate purposes to operate and enhance our Service.

• Service Delivery: To create and manage your account, facilitate matches, enable communication, and process transactions.
• Personalization: To tailor your experience, suggest compatible profiles, and display relevant content.
• Safety & Security: To verify accounts, prevent fraud, detect and address abuse, and enforce our Terms of Service.
• Communication: To send you service-related announcements, respond to your inquiries, and (with your consent) marketing communications about new features or promotions.
• Improvement & Analytics: To analyze usage trends, measure the effectiveness of features, and conduct research to improve the Service.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Data with Third Parties

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us with hosting, payment processing, analytics, customer support, and marketing. These partners are contractually bound to protect your data and use it only for the services they provide to us.
• Legal Requirements: If required by law, subpoena, or governmental request, or to protect the rights, property, or safety of hookupers, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, where user information may be transferred as a business asset.
• With Your Consent: We will share information with third parties when you direct us to do so.
• Aggregated/Anonymized Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you for research, analytics, or business purposes.

Data Protection & Security

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption: We use industry-standard encryption (TLS/SSL) for data transmitted between your device and our servers.
• Access Controls: Strict internal access controls limit employee access to your data on a need-to-know basis.
• Secure Infrastructure: Our systems are hosted on secure cloud platforms with regular security assessments.
• Data Minimization: We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your login credentials.

Your Rights & Choices

You have certain rights regarding your personal data, which may vary based on your location.

• Access & Portability: You can request a copy of the personal data we hold about you in a structured, machine-readable format.
• Correction: You can update or correct inaccurate or incomplete information through your account settings or by contacting us.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., we may need to retain some data for fraud prevention or legal compliance).
• Objection & Restriction: You can object to our processing of your data or request we restrict processing in certain circumstances.
• Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Marketing Opt-Out: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any such email. You will still receive essential service-related communications.

To exercise these rights, please contact us using the details in the "Contact Information" section. We may need to verify your identity before processing your request.

Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how our Service is used, and personalize content.

Types of Cookies We Use

• Essential Cookies: Required for the Service to function (e.g., login session management).
• Preference Cookies: Remember your settings and choices (e.g., language, theme).
• Analytics Cookies: Help us understand visitor behavior and improve the Service (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements on our platform and third-party sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable essential cookies, some parts of the Service may not function properly.

You can learn more about managing cookies at www.allaboutcookies.org.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page will indicate when the latest revisions were made.

We will notify you of any material changes by posting the new policy on this page, and where appropriate, through an in-app notification or email. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Mailing Address:
Data Protection Officer, hookupers Official
123 Connection Plaza, Suite 450
San Francisco, CA 94107, USA

We aim to respond to all legitimate inquiries within 30 days.